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Deleting ntlworld email account

Hello

I am a virgin media customer and my primary email address is ntlworld.  My wife also has an email account with ntlworld.

Both email accounts are no longer supported by apple, and are constantly being hacked, despite frequent password changes, this does not happen with any other email accounts we have.

Can you advise how we can permanently delete the ntlworld email accounts so we can remove this vulnerability please?

Thank you

Dave

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Re: Deleting ntlworld email account

Hi Dave, thanks for posting and welcome to the community.

 

I am sorry to hear of the email issue. As it's a primary email, it cannot be deleted.

 

Please click here for more help regarding this.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Deleting ntlworld email account

Thanks for reply John

That's a problem then if we cannot delete a vulnerable email account that is not supported and is repeatedly hacked, probably just pushes us towards Sky in all honestly if it means the only way we can resolve this is closing our virgin account.

Best Regards

Dave

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