I have been receiving letters from a debt company, in my name and now my address for unpaid Virgin. The address used is one I’ve never lived at. So it seems now the debt company have linked my name with my actual address and want the money for something I have no knowledge of.
You are the victim of identity theft. Write to the debt collection agency explaining that you know nothing of the debt they refer to, refer them back to the company that has contracted their service, and tell them that if they contact you again you will escalate as far as the Financial Conduct Authority if they persist. The advice below is extra things you now need to do, cut and pasted from Citizens Advice:
If someone used your name to open new accounts, get credit or buy services
This is called 'identity theft'. If you start getting bank letters, bills or letters from debt collectors that you know nothing about, this might have happened to you.
You should contact your bank straight away and let them know. Keep a record of all conversations you have with the bank and copies of letters to do with the fraud. The bank will investigate, take action to protect your accounts and refer the crime to the police.
If you think someone has applied for credit in your name, for example because you've had letters about loans or credit cards you didn't apply for, you should also contact the main credit reference agencies. Explain you've been a victim of identity theft and ask them what credit accounts or services are on your file. Tell them which ones you didn't apply for and ask for the information to be removed.
The credit reference agency will contact those companies listed on your file to sort out the accounts that were wrongly opened in your name.
You should contact all 3 agencies as each one might only have part of your file. You can contact the following: