Virgin Media Community

[Amourimo44]

I have been bombarded with letters from you and I have never at any time had an account with you. This has now been passed to a debt recovery company who I have today advised the same. I cannot call you as its 35p a minute and I cannot afford this and this is your error and not mine. Can send confirmation of cancellation of this debt

[Andrew-G]

I've flagged that for staff to pick up, but in addition you need as a matter of urgency to check your credit score.  Sounds like you are a victim of identity theft, and there may be other debts being taken out in your name.

https://www.experian.co.uk/consumer/identity/what-to-do-if-victim.html

[Amourimo44]

Thanks credit score if brill! Await further advice

[Zak_M]

Good afternoon @Amourimo44 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with this.  How have we notified you of this?  If it was via letter were they addressed to yourself?

Kind regards,

Zak_M

[Amourimo44]

Yes they were Zak but I don't have them any longer, sorry.

[Akua_A]

Thank you for letting us know @Amourimo44.

When did you last receive a letter from us regarding this? Also when you spoke to debt recovery in regards to this, what was discussed? Were you given any further steps?

Thanks,

[Amourimo44]

The last letter from you was about 2 weeks ago. The debt recovery company I spoke to today said I should talk with you. I can only call you for 35p a minute and cannot afford to do this and as I have and have never had an account with you I do not feel it is for me to have this expense, thanks.

[Akua_A]

Thank you for letting us know.

I have just sent you a private message to further look into this for you. Please look out for the purple envelope and provide a response when you can.

Thanks,

[LittleMick73]

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@Amourimo44 wrote:

Yes they were Zak but I don't have them any longer, sorry.

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Why on earth have you thrown the letters away, you would need them if you involve third parties including virgin themselves.

[Amourimo44]

Yes they were addressed to me at my home address, thanks Gill