@Mr_P1 wrote:
Virgin are even worse on here , a question about data protection and get a link to cancel . Who do you think refused to cancel without the address
You haven't had any reply (yet) on here from VM. You will mainly get replies on here from other forum users (mostly not affiliated with VM, who are customers, techie-types etc.)
You have the option to not provide a new address by following the advice from Client62 and writing in to give your 30 days notice to cancel.
Depending on the timings of when you leave your current property, and when your VM disconnection date is, there may be some advantages to you to providing a forwarding address.
The final billing process from VM can drag on for a long time
https://www.virginmedia.com/support/help/billing-and-payment/bill-explainer/my-final-bill-explainer
and includes return of equipment and either paying off a final bill or (possibly) receiving a refund cheque.
There are regular topics on the forums where a past customer has left VM from an old address and some part of the leaving process (credit or debit for the customer) has been incomplete. This has resulted in problems such as the customer not receiving a refund cheque (posted to an old address) or a final bill not being settled with VM (leading to credit history problems and debt collectors when VM start logging defaults for missing final payments).
One of the VM forum team will reply here within a few days and, most likely, will tell you they don't normally deal with disconnections on the forum.
The VM forum team (employees of VM) are identified by the VM 'infinity' logo next to their name and 'Forum Team' beneath.
