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Singhee
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Data Subject Access Request - Password

I have ongoing dispute with Virgin Media following call from retentions in June. Customer services are unhelpful as possible. I asked for recording of the phone call, I received email and registered to download the Zip file with the call. 

I haven't received any password to open the Zip. I have made numerous calls, made complaints but no one will give me the password which should have been sent via text.

Are you able to advise me how i can obtain password. 

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Corey_C
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Re: Data Subject Access Request - Password

Hi Singhee,

 

Thanks for your post and for reaching out to the community forums. Sorry to hear that you have had this experience. I'll send you a PM to get your account information.

 

Cheers,

Corey C