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Contacting Virgin

How can I speak to virgin tonight? my email and media account passwords have been changed so I can't access them. 

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Forum Team
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Re: Contacting Virgin

Hi Yvonnevaccount, thanks for getting in touch.

 

Due to the nature of your query it's probably best we intervene here. 

 

Please look out for my PM (the purple envelope) and get back to me with the requested info when you can so we can help further.

 

Tom

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Very Insightful Person
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Re: Contacting Virgin

For future reference (and any one who might happen to read this thread and need similar assistance) here is the VM help page to get you started.  Feel free come back and ask more questions - the community members and forum team are always happy to help!

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

You may still be able to use the Forgotten Password route:  virgin-media-reset-username-and-password 

When access is restored, you should probably check your network security more thoroughly.  Best wishes.


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