Virgin Media Community

[Ben14]

Hi, I keep getting contacted by Viginmedia via the wrong email address. There’s no link in said emails to change this. Also when I log into my account it shows that all contact preferences are set to the correct email address- and yet they keep coming through to my old address (which I rarely check). Does anyone know how I can change this please?

[Chris_W1]

Hi Ben14, I am sorry to hear that you are getting the emails to the old address, can you confirm what it is which is being received and it will give me a better Idea on how to resolve this? Chrs

[Ben14]

Hi Chris. It’s regarding important billing stuff, prices going up, WiFi being altered, usage data becoming available etc. The sender is From: Virgin Media <email@em.virginmedia.com>
I’ve just tried replying but the recipient address says donotreply so I’m guessing I won’t here anything back from them.

Thanks for getting back to me.