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V-user
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Message 1 of 46
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Constant calls (harassment)

Hi, just recently since registering to take part in your competition for the Samsung S21, I've recieved quite a number of calls from your marketing team and would like the calls to end, that's why I'm reporting this here. My phone number is registered with TPS and has been for many years, I've also recently asked to be removed from any marketing on my online account once these calls started happening. Can someone who works at virgin please sort this out.

The numbers which have been calling me are:

0800 183 6411, 0800 183 6408, 0800 183 6403, 0800 408 9340

Thanks

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Serena_C
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Message 2 of 46
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Re: Constant calls (harassment)

Hi V-user,

 

Welcome to our Community Help Forums 🙂

 

Thank you for making your first post regarding the unwanted sales calls you have been receiving. I am so sorry you have been receiving so many calls, I understand this must be annoying for you.

 

Just to check, have you already logged into your account here and changed the preferences to prevent receiving any more sales calls?

 

Thanks,

 

Serena

 

 

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V-user
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Message 3 of 46
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Re: Constant calls (harassment)

Yes I have opted out as I mentioned in my original post here (Online account)

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Alex_RM
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Message 4 of 46
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Re: Constant calls (harassment)

Thanks for confirming, 

 

I've checked and it has been updated from our side,

 

Can you please confirm if there have been any calls since?

 

Alex_Rm

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V-user
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Message 5 of 46
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Re: Constant calls (harassment)

If I receive anymore calls I will let you know... Thanks

 

Edit: If you mean have I recieved any calls since opting out yes I did that's why I'm here

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Alex_RM
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Message 6 of 46
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Re: Constant calls (harassment)

No worries V-user, 

 

Keep us posted 🙂

 

Alex_Rm

 

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V-user
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Message 7 of 46
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Re: Constant calls (harassment)

The last call I had was today at 12:47 this is maybe a week or so after opting out of marketing.

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jamesofmerton
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Message 8 of 46
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Re: Constant calls (harassment)

'The last call I had was today at 12:47 this is maybe a week or so after opting out of marketing'

it can usually take a few weeks. i opted out some years ago, it was at least 4 weeks before it all stopped. 

 

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V-user
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Message 9 of 46
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Re: Constant calls (harassment)

It can take that long to show up on their end... But has been confirmed it's updated on their end so I shouldn't receive anymore calls. We'll see if I get another call 2morro

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V-user
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Message 10 of 46
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Re: Constant calls (harassment)

It seems this maybe related to my post here, I've just received a text message from 07800002204 about a technician coming to repair my service, yet I haven't reported my service broken, the text reads as follows:

"Hi it's Virgin Media. A technician will be with you 26/4 8am - 12pm if your service starts working, reply FIXED to cancel our visit. If not, see you then"

Why am I receiving this?

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