on 01-10-2021 11:07
A couple of weeks ago I received this email from VM:
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Now I thought I was pretty good at understanding the basics of technology but the bit "making a small change to your Hub settings, you could enjoy faster speeds to any 5G-ready devices at home." confused me.
Hub settings = either connection to the Virgin network or configuration of the wi-fi in the house
5G-ready devices = devices capable of connecting to the 5G mobile/cellular data network
Wi-Fi/Cellular = two totally different and unconnected things
Now it could be that the email was referring to 5Ghz wi-fi but if that was the case it was a bad typo.
Had a VM engineer here yesterday and showed him the email. He was telling me it was probably because the V3 SuperHub had inbuilt cellular transmitting technology. I didn't believe that and looking at a teardown online of the V3 SuperHub there is nothing to support that theory.
So please can VM, or anyone else, explain why changes VM made to the hub would improve the speed to 5G devices?
on 01-10-2021 11:18
It is just badly worded. It is referring to 5Ghz WiFi capable devices.
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on 02-10-2021 11:50
Hi psb69 thanks for posting and welcome to our community.
I am sorry for the confusing email. As per Graham_A I am certain that the email is badly worded. I can feed this back on your behalf for quality purposes.
Regards
Lee_R
on 02-10-2021 17:31
Thanks both for the replies. Good to know that I'm not losing it!
I suspect it suffered from a marketing intervention as it is one thing to miss a 'hz' off '5Ghz devices' but an altogether different thing to refer to '5G ready devices'. I'd never heard of a device being described as being 5Ghz wi-fi 'ready', only '5G mobile data ready' like when televisions were sold as being 'HD ready'. Anyway thanks for the replies and I'm glad I wasn't missing some wonderful new feature.
on 03-10-2021 17:37
You're very welcome psb69
Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R