Virgin Media Community

[Blemma]

Hello! I got a message from "virgin" asking to confirm the installation. This was the number: +447480632160. And this is the message:

Hi, it's Virgin Media. Before we can install your Broadband on... we need to do some external work at... You won't have to be there while we work. Please reply CONFIRM if this is okay, or HELP if there's an issue. For more details visit virginmedia.com/install2

Obviously I took out the personal details. But I was just wondering if this was a scam, and if i should message back?

[Graham_A · Accepted solution]

VM do send out such texts so if you are expecting an installation it is likely to be genuine.

The info page that the text refers to is valid.  virginmedia.com/install2

But you are correct to be cautious as scammers do fake texts.

[Ayisha_B]

Hi @Blemma,

Welcome to our Community Forums and thanks for posting. 

The text is genuine 🙂 

Thank you for remaining vigilant and checking in with us. 

Regards

[sjcx]

I got the same text today, but the link is broken. 

[Natalie_L]

Hi sjcx, 

Thanks for reaching out to us here on the Community. 

We have been able to replicate the issue with the link and will get this looked in to from our side. 

Have you been able to confirm your appointment?

Let us know and we will be happy to help. 

Thanks, 

[sjcx]

Hi Nat, thanks for replying. I have confirmed the appointment but I was interested to know what external works were needed. 

[Natalie_L]

Thank you for letting me know sjcx.

We have a video available to provide you with information on what to expect with the installation here

Let us know if you have any questions. 

Thanks,