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Langerskj1
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Computer scam - do I need to notify Virgin and advice on how to rectify

My father in-law has been scammed.  Luckily they didnt obtain his bank details but have taken control of his computer, saying they were from Virgin etc etc.  I have seen some messages on here, but can’t see whether we have to notify Virgin and what I can do to his computer as he can see they still have access to it.  I will run a scan, but unsure what else to do.  Obviously with Covid, I need to collect his computer and rectify it for him.  Any help would be much appreciated, as he is very concerned.

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apcyberax
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Re: Computer scam - do I need to notify Virgin and advice on how to rectify

you need to format the computer and reinstall windows. nothing needed to notify VM it wasn;t VM that called it was a scam

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