Hi Rosneath51,
Thank you for reaching out to us in our community and welcome, I am sorry to hear your old NTL World email has been hacked, I have tried to have a look our end however was unable to locate a account with the details we have for you.
If the account associated with email is still active and it is the primary email then we won't be able to delete this, if the account is closed then we can delete it.
So I can help further I will send you a invite into a private chat, please click on the purple envelope to accept.
Regards
Paul.
