Virgin Media Community

[Chrisfan888]

I can’t turn off child safe through the web. It keep saying “sorry the changes you made were not saved, please try again.”

[用心棒]

Unfortunately despite what the Virgin Media Care page states there continue to  be issues with their Web Safe service that will need to await an update from the forum team. In the meantime consider using another service that provides similar or better functionality. This can be done by changing the DNS settings of either:

• your home network if using a third-party route — DNS cannot be changed on Hub; any devices connecting should automatically use the DNS configured unless manual set not to
• on the device itself

Examples of such DNS service providers are:

• Home Internet Security | OpenDNS
• Introducing 1.1.1.1 for Families | Cloudflare
• ⋮

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