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Child safe not blocking websites

MianAsad
Joining in

Hi There, I have noticed that many people are complaining regarding the child safe options, Well yes it's already more that a week that this option is not blocking any unsuitable website anymore.
i have read multiple posts and searched around but couldn’t find any solution.

Could someone please advise how to resolve this? 

3 REPLIES 3

Yola123
Joining in

Mine isn't working either. I can't turn child safe on at all. Every time I try I see message: ,,sorry, the changes you made were not saved, please try again''.

I contacted VM 3 times last week and still no help which is very frustrating.

用心棒
Very Insightful Person
Very Insightful Person

Web Safe requires use of Virgin Media's DNS. To confirm this is the case browser to https://1.1.1.1/help from the device and confirm reported AS Name value is Virgin Media;

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Ashleigh_C
Forum Team
Forum Team

Hi there @MianAsad 

Thank you so much for your post and welcome to the forums, its great to have you here.

I am so sorry that you have been facing this issue with your child safe I'd be happy to take a closer look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.