Child Safe not working 6 months

[Pal1]

Child Safe is not working reported to VM. They now say it is fixed. However it is still not working.

Child safe in ON on my account. I am not using VPN. I cleared my PC DNS Cache.

Whats going on, why are so many people having this issue.

Its a serious subject why is there no step by step technical support for this issue or a fix ?

[用心棒]

For Child Safe to work the device must be use Virgin Media's DNS. If you go to https://1.1.1.1/help, is the AS Name reported as Virgin Media?

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[Pal1]

My AS Name is "Virgin Media", I am really surprised "Virgin Media" are so poor at dealing with this technical issue and care even less.

[用心棒]

Thank you or confirming Virgin Media's DNS is in use on device. The forum team are best placed to help further and the issue has been flagged to them.

[Alex_RM]

Hi Pal1,

Thanks for posting, and sorry to hear you've had some issues setting up childsafe.

So I can take a closer look at the settings I've popped you over a private message.

Alex_Rm