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Anonymous
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Child Safe keeps turning off

My Child Safe not staying On. Even if i set it to turn ON it defaults back to Off once I logout for 3 days now. Do you have a this problem?

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用心棒
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Message 2 of 11
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Re: Child Safe keeps turning off

When you turn Web Safe on refresh the web page by pressing Ctrl + Shift + R to bypass the browser's data cache. Is it still reported as on?

Is the primary email account receiving notifications of Web Safe being turned on and off?

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Anonymous
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Message 3 of 11
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Re: Child Safe keeps turning off

Thank for the info, tried that but still the problem is still there..

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用心棒
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Message 4 of 11
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Re: Child Safe keeps turning off

I have flagged your post to the forum team as they are best placed to look at this further; be aware it can take them a few hours / days to respond.

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Paul_DN
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Message 5 of 11
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Re: Child Safe keeps turning off

Hi Carms,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your child safe being turned off.

 

I have looked into this for you and there isn't a known issue with this happening, I have also had a look our end and cannot see any issues, 

 

Can I ask that you change your my virgin media password just to rule out anyone else changing this, if this happens still it would be a case of us raising an I T ticket.

 

Regards

 

Paul.


Regards

Paul.
 

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Anonymous
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Message 6 of 11
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Re: Child Safe keeps turning off

Hi Paul , 

Thanks for the info. I just done that change password still the safe. CHILD SAFE still keeps turning off. 

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Alex_RM
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Re: Child Safe keeps turning off

Thanks for confirming Carms,

 

I'm going to pop you over a private message so I can get a few more details from you.

 

Alex_Rm

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Anonymous
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Message 8 of 11
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Child Safe not working

Hi my Child Safe setting still not working. It is not staying On. I need it to be resolve ? Still waiting for feedback from IT. 

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John_GS
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Message 9 of 11
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Re: Child Safe keeps turning off

Thanks for joining us on PM, Carms.

 

Just to update the thread, it's with IT now regarding the Child Safe and they'll be fixing this asap. The ticket reference was given in the PM as was the timescales/date for IT to fix this. It went to IT as unable to sort via the account.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Message 10 of 11
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Re: Child Safe keeps turning off

Thanks again for the message, Carms.

 

You will be updated when the ticket has been completed

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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