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Child Safe ON still not working

Tuning in


The child safe is switched on and even after restarting the router and switching off and switching on the router still I found the restricted adult porn web sites are accessible.

Below is the screenshot for reference and please let me know how can this be fixed





Very Insightful Person
Very Insightful Person

From the device on which Web Safe is not working:

BTW: is there are reason why you are access the old Web Safe page?

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Below is the screenshot attached


Yes I am able to access website without any issues

I tried with both old and new version of web safe page still the issue is not fixed

Tuning in

Attached screenshot for reference


Very Insightful Person
Very Insightful Person

The forum team are best placed to help further and the issue has been flagged to them.

Hi @rafiaamiri 👋.

Thanks for reaching out to us on the Community Forums. Apologies you are having issues with the child safe function. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 


Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.



Tuning in

My issue is still not fixed can this be escalated and looked on high priority please

Tuning in

same issue for me as well, seems to be a wider issue than they think it is. no resolution and i even phoned up yesterday. fixing this should be a priority.  

Forum Team (Retired)
Forum Team (Retired)

Hey, Durgs.
Thanks for joining our help forums and for your first posts here, glad to have you on board! 
A warm welcome to the VM community. 🙂

I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly.

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs