Child Safe ON still not working

[rafiaamiri]

Hi,

The child safe is switched on and even after restarting the router and switching off and switching on the router still I found the restricted adult porn web sites are accessible.

Below is the screenshot for reference and please let me know how can this be fixed

[用心棒]

From the device on which Web Safe is not working:

• what AS Name value is reported when you visit https://1.1.1.1/help?
• are you able to visit https://protonvpn.com site?

BTW: is there are reason why you are access the old Web Safe page?

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[rafiaamiri]

Below is the screenshot attached

Yes I am able to access protonvpn.com website without any issues

I tried with both old and new version of web safe page still the issue is not fixed

[rafiaamiri]

Attached screenshot for reference

[用心棒]

The forum team are best placed to help further and the issue has been flagged to them.

[Sabrina_B]

Hi @rafiaamiri 👋.

Thanks for reaching out to us on the Community Forums. Apologies you are having issues with the child safe function. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

[rafiaamiri]

My issue is still not fixed can this be escalated and looked on high priority please

[Durgs]

same issue for me as well, seems to be a wider issue than they think it is. no resolution and i even phoned up yesterday. fixing this should be a priority.  

[Adri_G]

Hey, Durgs.
Thanks for joining our help forums and for your first posts here, glad to have you on board! 
A warm welcome to the VM community. 🙂

I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly.

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.