I'm trying to set up broadband through Virgin. Someone stopped at my house the other day purporting to be a Virgin Media Consultant. After discussing my requirements, I received an email from him asking for full name & address/DOB/employment status as well as Acct no/Sort Code to set up direct debits.
I have prepared my return email to him, but before I press 'send' I was wondering if this is the 'normal' modus operandi of Virgin or if I'm somehow being conned?
Tbh I wouldn’t risk it. These days there’s too many scammers either phoning or knocking on the door. Did he show you any official pass/document to confirm they were from VirginMedia? Usually someone official will have pre-contract papers or something similar they can fill out there & then which should include name & address & direct debit/bank details, if they’re asking for this information via email then I’d be suspicious. Perhaps posting the email address here that you’re meant to send the details to would give us some indication. If you hover over any email address &/or web links in the emails sent to you do the links match the written text?
We recently moved to a newly built house on a development and we need to get internet ASAP so we can WFH during covid19 lockdown.
We joined the residents group on Facebook and there was a mobile number for a guy to contact if you wanted to get virgin media set up. Contacted him and all seems fine but having also gone through the website I got a call from the virgin media new build/new connection team (Can’t remember which) trying to do the same thing. When I asked the about this guy, let’s call him rep, they had me knowledge of him or what he was doing and carried on processing my request to be connected (in fairness they didn’t say “this is a scam! We are the only people who can connect you. Give me rep‘s details and I’ll report them to our fraud team”).
since heard back from rep and start to be a bit concerned about his authenticity when he began asking for account details and addresses for a credit check. Also says he can get us connected quicker than the new connections teams. Asked him about his credentials and he said he’s legit (obviously) then sent us an email to prove he was who he said; came from an @virginmedia.co.uk account and gave a “rep code”. Is there any way or checking if this means anything? Hesitant to ring a call centre as website says they’re very busy because of covid19 restrictions and lots of forum posts saying how awful they are anyway!
tried to find out it if @virginmedia.co.uk is the domain they genuinely use but as far as I can see they normally use @virginmedia.com instead.