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BigAl42
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Changing phone contact details

I need to change the contact mobile number that Virgin hold for my account, but can't see how to do this online? Any suggestions that don't involve being on hold for 90 minutes to talk to someone?

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Emily_G
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Re: Changing phone contact details

Thanks for the post BigAl42 and welcome to our community.

 

Can we please confirm if you've been able to change this since your post? 

 

It should be on your online account under your personal information section. 

 

Thanks, Emily.

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BigAl42
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Re: Changing phone contact details

No, that option doesn’t exist. I can change name, email, user name, password and security question but not my contact number. Reading other posts I’m not the first person to have this problem...

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Emily_G
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Re: Changing phone contact details

Thanks for confirming, I'll pop you over a private message to pass security and update this.

 

Thanks, Emily.

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BigAl42
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Re: Changing phone contact details

Haven’t received your  pm yet?

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John_GS
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Re: Changing phone contact details

My apologies @BigAl42

 

I'll send this now for you

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Tonyr2
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Re: Changing phone contact details

I also cannot see where to change my contact phone number. I had it changed via the live chat but this is painfully slow.

I would like to know how to do it myself.

The option isn't visible in my preferences. 

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Hayley_S
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Re: Changing phone contact details

Hello @Tonyr2,

 

I am sorry you are unable to see how to change this.

 

If you log into your mobile account and go to 'my profile' there should be an option for you to update the contact details.

 

Let me know how you get on.

 

Many thanks,

Hayley
Forum Team



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