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Gray4276
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Changing my contact number that Virgin use

Hi everyone......I've just signed up for Vigin Media services.

The installers have so far contacted me 3 or 4 times via text message regarding the installation procedure and dates etc.......which is great......but

They are using my wifes mobile number and not mine......I suspect I have only given Virgin my wifes number ........I have looked all over the My Virgin Media pages and I cannot find anything to allow me to make any changes.....couldn't even find the Live Chat facility.......which is a little bit disconcerting tbh

So my question is.....how do I update my contact telephone numbers on my account.

Thanks in advance.....🙏👍

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Pawan_P
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Re: Changing my contact number that Virgin use

Hi there my name is Pawan Paul the best way to update details would be customer service. 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Gray4276
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Re: Changing my contact number that Virgin use

Thanks Pawan Paul

OK I'll go that route......seems a bit old school though 🤔

As Virgin Media is a communications/media/tech company, I would really have expected an online solution to what is, after all, an extremely routine issue.

Also, I simply could not find any way to access the 'Live Chat' facility. Any ideas ??🤔

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carpensi
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Re: Changing my contact number that Virgin use

Just signed up to Virgin. Having exactly the same issue (need to change contact number from wife's to mine for updates on installation etc). Can't get through on chat or telephone number. Automated Chat service suggests SMS, so did this with no reply. Very disappointing introduction to company.

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Corey_C
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Re: Changing my contact number that Virgin use

Hi carpensi,

 

Thanks for your post and for reaching out to the Community Forums. Sorry to hear that you are disappointed, we will use the contact details provided on the registration. Are you still needing your details updated?

 

Cheers,

Corey C

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carpensi
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Re: Changing my contact number that Virgin use

yes still needs changing

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Corey_C
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Re: Changing my contact number that Virgin use

OK I will send you a PM to get your account details.

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Corey_C
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Re: Changing my contact number that Virgin use

Cheers, Carpensi, I've now updated your contact details to the one you have provided.

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