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Changing my contact number that Virgin use

Hi everyone......I've just signed up for Vigin Media services.

The installers have so far contacted me 3 or 4 times via text message regarding the installation procedure and dates etc.......which is great......but

They are using my wifes mobile number and not mine......I suspect I have only given Virgin my wifes number ........I have looked all over the My Virgin Media pages and I cannot find anything to allow me to make any changes.....couldn't even find the Live Chat facility.......which is a little bit disconcerting tbh

So my question is.....how do I update my contact telephone numbers on my account.

Thanks in advance.....🙏👍

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Re: Changing my contact number that Virgin use

Hi there my name is Pawan Paul the best way to update details would be customer service. 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Changing my contact number that Virgin use

Thanks Pawan Paul

OK I'll go that route......seems a bit old school though 🤔

As Virgin Media is a communications/media/tech company, I would really have expected an online solution to what is, after all, an extremely routine issue.

Also, I simply could not find any way to access the 'Live Chat' facility. Any ideas ??🤔

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