Cant log in to account

[charlotte212]

Hello,

i cant log in to my virgin media account. I set up my broadband about a month ago and have had an email from them about my bills etc, but i cant log in to any of my accounts?! It doesnt recognise my email, phone number, or account number…? We havent paid our bills yet and really need to! 

Ive tried calling but its all automatic and when i input the acct number it doesnt like it. 

thanks,

charlotte 

[Adri_G]

Hello Charlotte212, thanks for posting on our help forum and a warm welcome from us in the community.
 

We're sorry to hear of the issue with your online account, could you please tell us if you've tried to register on this page using your email address and if you managed to complete this process and create a password? Do you get an error during this process?

Let us know and we're happy to help you.

[charlotte212]

Spoiler

Hello,

ive just tried registering and now it works! Thank you so much. 



charlotte

[Adri_G]

Hi again charlotte212, thanks for this update. 

We're glad to hear you've managed to register for MyVM account online now with no issues.
Please, make sure you switch to e-billing so you receive your bills via email each month.

Also, feel free to come back here and ask in case you need more help with your account and services in the future.
We'll be happy to help 🙂