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Kczucris
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Cant find account record

Hi there, please help resolve this issue, as per calling virgin media after series of problems regarding tv, later said that they cant fine my wifes account, even said no record of her after giving all the information they need please help many thanks

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Kczucris
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Re: Cant find account record

Hi, also just want to ask, we tried using the old virgin tv box to check if the ethernet cable is working from either VM tv box and all my wifes account disappeared, no record or account under her name, is it possible after trying the old box? Please i need help thanks

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Megan_L
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Re: Cant find account record

Hi Kczucris,

Thanks for using the forums to get this issue with your services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Could you first explain what you were contacting us for originally please? 

Was there an issue with your Media/Mobile services that you needed to speak to us about? 

Thanks,

Megan_L

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