Virgin Media Community

[JohnnyT8]

Hi I can't access web safe setting, I keep getting redirected to account home page.

[用心棒]

Issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond.

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[Steven_L]

Hey @JohnnyT8,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your web safe settings at the moment.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L · Accepted solution]

Thanks for confirming your details via private message @JohnnyT8.

I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer?

Kind Regards,
Steven_L

 

[JohnnyT8]

Hi Steven everything is working good. Thx John

[Ilyas_Y]

Hey @JohnnyT8, thanks for the update on the forums.

I'm happy to hear that everything how it should.
Always reach out to us if you ever need anything 🙂

Kind regards,
Ilyas.