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Charlie1952
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Cannot login to any VM site, except this one!

As you can see from the title I am unable to login to any VM sites except this one.  This means I have tried the "lost password" solution but nothing works!  I have completely reset my laptop but to no  avail.  Nothing seems to work!  Help please!

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Katie_WT
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Re: Cannot login to any VM site, except this one!

Hi there @Charlie1952

 

Thanks for popping along to our Community - sorry that you're having issues logging in; is this for your online account? Can you confirm if this is for your cable or mobile online account?

 

Are you getting any error message when you attempt to log in? Are you logging in with your primary or secondary account information? 

 

Pop back when you can and let us know and we'll go from there 

 

Cheers

Katie - Forum Team


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Charlie1952
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Re: Cannot login to any VM site, except this one!

No error messages! Which confuses me, I follow all the instructions when trying to change my password and I've even had acknowledgements to say my password has been changed successfully.
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Katie_WT
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Re: Cannot login to any VM site, except this one!

Thanks for popping back @Charlie1952

 

  • Can you confirm if this is for your online account?
  • Is this for your cable or mobile online account

When you have changed your password and then attempt to log in, what happens? Is this online via the web or via an App?

 

Please do let us know so we can best assist you

 

Cheers

Katie - Forum Team


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Charlie1952
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Re: Cannot login to any VM site, except this one!

Hi Katie

Yes this my account and I've tried to change my pw via my laptop. When I attempt to login in it just says that this combination of pw and email address is not recognized!
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Katie_WT
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Re: Cannot login to any VM site, except this one!

Hi @Charlie1952

 

Is this for your cable or mobile account please? 

 

Are you logging in via the web or via the App? 

 

Cheers

Katie - Forum Team


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Charlie1952
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Re: Cannot login to any VM site, except this one!

Hi Katie

I've tried both, the first couple of times via the cable then a couple times via my mobile then a couple times via the cable and nothing worked!
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Katie_WT
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Re: Cannot login to any VM site, except this one!

I am very sorry about all the questions @Charlie1952 - I just need to know if this issue is for your cable account or your mobile account? 

 

The reason I am asking is so I can ensure I can get you the help you need; I can only assist with cable accounts so if this is a mobile account then I will need to pass you to a colleague. 

 

Cheers

Katie - Forum Team


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Charlie1952
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Re: Cannot login to any VM site, except this one!

A couple of times were via my cable account.
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Graham_A
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Message 10 of 15
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Re: Cannot login to any VM site, except this one!


@Charlie1952 wrote:
A couple of times were via my cable account.

You are clearly not understanding Katie's question.

Virgin Media provide cable broadband TV and landline accounts.

They also supply mobile phone accounts.

Which account are you having problems accessing?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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