Can't turn off parental controls

[mbelenperrone95]

Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything

[BC21]

Hi there, 

I have the same problem which I cannot turn off the child security, can someone else help with it? 

[Reece_MH]

Hi BC21 👋

Thanks for your post and a warm welcome to the Forums.

I'm sorry to hear you're experiencing issues when trying to make changes to your Child Safe feature. I'm going to send you a private message, so we can look into this further for you.

Please look out for it in the top-right, white envelope or the "Messages" tab after tapping your profile picture.

Thanks,