Can’t switch on child safe

[ElliottWest172]

I am trying to switch on the Child safe on my virgin media account and I keep getting faced with a red alert saying it can’t be changed, any help is appreciated 

[John_GS]

Hi @ElliottWest172 

Thanks for posting and welcome to the community.

This is a known issue but apologies. 

I'll send you a PM now to have this raised with the IT team

Best wishes.