Virgin Media Community

[zylaxepav]

Hi, I recently upgraded my laptop to windows 10 and can now no longer log in to My VirginMedia web page in either Edge or Chrome. When I click "Sign In", and fill in my details it simply hangs on the "Logging in" screen. If I turn on Developer tools, I see "token has expired". I've tried clearing cookies and Cache etc, but nothing works.

I can log in on my work computer using the same credentials. 

Any ideas?

[Client62]

Edge & Chrome are both Chromium browsers.

I just logged in OK with Firefox at : https://www.virginmedia.com/my-virgin-media

[zylaxepav]

Hi, thanks. I tried downloading and installing firefox - Unfortunately I get the same error. 

I can log in using the same credentials on Chrome on my Android so I'm thinking it must be something lower level.

I've accepted all cookies.

So it just hangs and the dev console show this:

[用心棒 · Accepted solution]

Is the device's time and date correctly set?

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[zylaxepav]

Hi, you are a hero !!

Although the time in the bottom right corner was showing the correct date/time, when I checked the timezone settings, it was set to Pacific (US & Canada).

Once I changed this to UK and rebooted it worked !!

This had me stumped for a long time - so very well done and many thanks!!