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VMistotalshyte
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Can’t find help

I have been receiving emails from virgin mobile since last December regarding an account that I never opened. I get a bill notification every month and have tried multiple times to resolve this issue or close the account. Sometimes when I call the customer service rep can find the info, but most of the time they either transfer me around while I’m talking to them or lie to me about sending me a new email with a link to send complaint to. I have gotten email assistance once this entire time and whoever was emailing me said it was fixed, which it hasn’t been. 

I am in the US and cannot find any reliable contact info for this garbage company. There are no options for actual help no matter how you try to contact virgin. 

what am I suppose to do?

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newapollo
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Re: Can’t find help

If your based in the USA you may be better using one of the links below as this community is for Virgin Media in the UK, unless the emails are from virginmedia.co.uk or virginmedia.com.

community.boostmobile.com :Support:Community 

https://www.boostmobile.com/support/ 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
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Re: Can’t find help

Thank for your post, and a very warm welcome to you!

 

Sorry to hear of the difficulties you've had with Virgin Mobile, I'll be happy to take a closer look into this for you, via our private messaging service.

 

Please check out the purple envelope in the top right hand corner for my message

 

Kindest regards,

 

David_Bn

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VMistotalshyte
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Re: Can’t find help

The email is from virgin mobile UK. I have had even less luck trying to contact virgin mobile US bc it has been shut down. 

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