Virgin Media Community

[friedgoldmole]

I have tried about 8 times now to change my password, I enter a valid password (only letters and number between 8-10 characters. It says updating and pops up that it has emailed me to confirm the password change, I log out and can only log back in with my old password, new one doesn't work.

[John_GS]

Hi friedgoldmole

Thanks for posting., Apologies you're having issues with the online access. Can you confirm - is this to the email address or online account?

Kind regards,

[friedgoldmole]

It's the password I login to my virginmedia with, I am going to My Profile/My details under the very first section Username and password.

[Gareth_L]

Hello friedgoldmole

Thanks for explaining 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L