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Can't access E mail - 'locked out as security precaution'?

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My e mail has stopped working.  Mail client asking for password and 'unable to verify account'. Tried logging into my mail via the My Virgin Media link and I just get a message saying that it's unavailable and may have been locked as a security precaution.  Changed the password as advised and still I've no access.  What do I need to do as I MUST have access to my e mail.  I'd tick the box for 'e mail name when someone replies' but there'd be little point....

Forum Team (Retired)
Forum Team (Retired)

Hi jawilliamson, 


Thank you for your post. 


Sorry to hear of the issues you're having with the email service at the moment. I have been able to check things from our side and can see you have spoken with our team about this - in which an ticket has been raised given the unsuccessful attempts to unlock the email account. We would need for that ticket to be completed by the relevant team before we would be able to do anything further. 




This is now sorted out and I asked second line support to close the ticket.

Forum Team (Retired)
Forum Team (Retired)

Thanks for the update jawilliamson,

I'm glad the matter has been resolved for you noq!

Do pop back up if you require any further assistance.

Take care,