on 05-07-2018 13:06
Keep receiving calls from this number perporting to be from Virgin Media.
They then ask me to confirm security questions to which my reply has been sorry no - you called me so not divulging that information.
Is this a genuine Virgin Media number as they seem very put out when I refuse to answer the security questions and a few times the caller getting a bit aggresive?
Answered! Go to Answer
on 14-08-2018 15:29
Hi there,
I can confirm this is a genuine Virgin Media number used for sales purposes.
Existing customers can update their marketing preferences via My Virgin Media under 'My Profile' > 'My Preferences'.
Best,
Michael_JK
Community Moderator
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 05-07-2018 15:40
Hi it's a genuine virgin sales team number, but I agree it's irritating when they call you, just depends if you are in the market to spend as I'm sure they are not offering to reduce your bill.Regards Micky
on 05-07-2018 16:49
Couldn't agree more. If they call you why should we have to give/confirm our details.
Even more irritating when they offer a service to optimise broadband speeds (at a cost of call). Isn't this something they should be ding in any case?
on 06-07-2018 18:07
on 19-07-2018 21:44
Thank you tom for this thread as I've had two calls from this number today, even though I told the caller the first time that I wouldn't be giving out any personal detail to anyone who calls me out of the blue, and knowing that it was a genuine VM call has put me at an ease.
Aside from the point of the unwanted call, the first caller said her spiel so quickly that I had to ask her three times to tell me where she was calling from and her reason for the call and I think she put the phone down on me when I told her that I wouldn't be giving my details, so the telephone manner needs attention Virgin Media.
Furthermore I can recall making my preference to not receive marketing calls some years ago when I kept getting calls about Virgin Mobile (a service I don't have).
on 09-08-2018 20:14
I am getting sick of this - I was hounded two to three times a day by some offshore call-centre offering to upgrade my router just a few months ago. Would not take no for an answer, and now they are at it again, albeit this time from a different number.
Can anyone point me in the right direction of the team that handle SAR requests, under GDPR? Although I'm fairly sure I've opted out of marketing, I'd very much like to know what data is being held on me, how it is being processed and how to revoke permission for marketing calls.
on 10-08-2018 12:40
@LittleMick73 wrote:Hi it's a genuine virgin sales team number
I am fairly sure that is not true. Their behaviour is consistent with scammers and Googling the number reveals people receiving the calls who do not have a Virgin account.
on 14-08-2018 15:29
Hi there,
I can confirm this is a genuine Virgin Media number used for sales purposes.
Existing customers can update their marketing preferences via My Virgin Media under 'My Profile' > 'My Preferences'.
Best,
Michael_JK
Community Moderator
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 14-08-2018 16:20
Maybe time for a bit of quality assurance review if the sales team are being mistaken for scammers. Results when Googling the number are not kind, almost nobody believes the callers are genuine. I would prefer a voicemail so I can call a published number to check the offer instead of anonymous calls every day for weeks.
on 17-08-2018 10:30
I simply downloaded an app from the beginning called Should I Answer. More than a basic blocker as allows one to filter/grade callers then that's it forever. Based on a community database so ratings/comments really helpful.