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Calling Virgin Media but it says 'Capgemini'

On our wavelength

When I call: 0345 454 1111 it says it's being recieved by Capgemini. I'm a little on a nervous security side of things at the moment so want to check if that's legit.

Thank you.



Dialled in

Hi, i had a phone call from. Virgin media on my mobile which came up as capgemini regarding a problem with my email,which I'd reported and was waiting for IT to call, they asked the security questions etc, and sorted out my locked email account which is now working fine after being down for 3weeks so i'd say that it's a genuine virginmedia IT line! 

Community elder

Capgemini take calls for third parties, so certainly possible.

Ask them to confirm your account number before providing any personnal data to be sure.

Forum Team
Forum Team

Hey Timmybob,

Welcome back to the community and thanks for taking the time to post.
As the community members have advised this would be a legitimate call from Virgin Media and would be a call from one of our partner sites.

Kind Regards,


Very Insightful Person
Very Insightful Person

@Timmybob wrote:

When I call: 0345 454 1111 it says it's being recieved by Capgemini.

Out of interest, what is "it" that says "it" is being received from (whoever)?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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phone @japitts