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db196503
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Call from Jason about retentions

I have just had a call from number 0330 303 5302. I am downgrading my package to broadband only. Jason called me to offer a new reduced package. Just wanted to check this is a genuine call and not a scam.

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japitts
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Re: Call from Jason about retentions

Did "Jason" volunteer any account-specific information that only a VM employee would have known? Or did he just give the usual spammer-spiel?

Did this call occur after you'd spoken to an inbound retentions agent?

You could try calling VM back on the usual number and see if there's any notes on your account.

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db196503
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Re: Call from Jason about retentions

He did know some information about the account.  How much I was paying, how many TV boxes etc. I just wanted to check as the deal offered was pretty good. I will call VM on the normal number as you suggested.

 

Thanks

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asim18
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Re: Call from Jason about retentions

Sometimes they are scammers who give fake deals because last time I got a call from a Virgin Salesman he was supposed to enter £29 on his keyboard but he entered £58 instead. Was a rigmarole trying to get them to sort it out after.

Make sure you get them to save notes about the deal and ask their permission to record the phone call. Also take down the exact start time and end time of the call.

Hayley_S
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Re: Call from Jason about retentions

Hello @db196503,

 

Welcome back! Thanks for posting.

 

Have you received any confirmation of what was discussed? This seems to be an O2 phone number not a Virgin one.

 

Many thanks,

Hayley
Forum Team



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db196503
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Re: Call from Jason about retentions

Yes, I called Virgin on the normal number they confirmed what was discussed had been added to the notes on my account.  I later received a call from the 0330 number to set up the new account. The new plan is split with payment to O2 for the sim card and payment to Virgin for the TV/Broadband/Landline element of the deal.

 

 

 

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Chris_W1
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Re: Call from Jason about retentions

HI db196503, I am happy to hear that this was all resolved for you and that it has been all set up. Please let us know if you need anything further. ^Chris

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