I've had a call from an unavailable number and it was a foreign sounding lady claiming to be from Virgin Media saying that she wanted to check that I was getting all the deals that I could. When I said I wouldn't discuss anything with someone who I couldn't be sure was from Virgin she told me what packages I have but I still didn't want to talk to her even when she said 'are you happy paying the price you are' and I said 'no' !
I didn't carry on the conversation but wondering if it was actually genuine?
I phoned Virgin last week to change my package and now I've had this same number call me several times since. It's coming up on my mobile as +8001836408.
On my call to Virgin last week I appeared to first get transferred to an Indian call centre and then when the man I spoke with there realised he wasn't going to get me to keep my current package he then transferred me to an Irish man who then sorted it all out.
If this is indeed your sales number and Steven_L you believe it is being spoofed then it appears someone within your support or sales team is selling or leaking our data? This seems serious, can someone please shed some light on this and clear up why this apparently spoofed number is only ringing me since calling Virgin myself?
Thank you for reaching out to us in our community and a very warm welcome, I am sorry to hear you are receiving unwanted calls , I have checked this number and it is one of ours and I will get this fed back.
If you do wish to stop any calls from us you can call and change your preferences so you do not receive any such calls in the future.
The problem with the Virgin 'contact preferences' the last time I looked is that they're either 'on' or 'off'. There was no way to say 'yes to emails' and 'no to phone calls' for example. I can't believe that a company the size of Virgin haven't got proper contact preferences where you can choose which type of correspondence you want to receive. Since GDPR, every other site seems to offer this facility.
I'm sure when I changed my contact preferences to not receive any, then I stopped getting the useful emails from Virgin as well. I basically want to get rid of the constant spam calls from abroad but keep the useful emails. I even stopped getting the 'Virgin TV Edit' email the last time I said no in my preferences.