Virgin Media Community

[seastham]

Hello, 

I received a call from this number detailing an amazing package deal which I agreed to do. I am now a little concerned that it could have been a fraudulent call and I stated my bank details. 

Could you confirm that this is a legitimate call?

Thanks!

[DJ_Shadow1966]

Hello

That is certainly a VM number, did they ask for any characters from your password ?

Regards Mike

[seastham]

Hello,

Thanks for replying!

I'm currently not a Virgin Media customer. I was browsing the VM website over the weekend and nearly purchased a package but realised I'd need to first check termination charges with my current provider so didn't go through with it. 

The person that called said he was from Manchester Head Office and had a really good deal, said VM would pay for the early termination fees from my current provider. Was too good to be true! But i'm really worried that I have handed my bank details over when I'm not 100% sure who it was!

Thanks!

[Emily_G]

Thanks for the post Seastham and welcome to our community.

As advised by our helpful community member this is our number. 

Have you received any confirmation emails or an order reference following the call? 

Let us know, Emily.

[seastham]

Thank you for replying!

On the call he gave me an activation number and a customer ID.  

He has since emailed personally, confirming the deal but with no order number. 

As part of the deal he said I got the 5GB Sim and I've had an email confirming that and showing an order ID, this does look like a Virgin email.

Thanks!

[Emily_G]

That sounds perfect then it is definitely our team, sometimes you would get an order reference but it looks like the agent has set up the account fully for you already and provided the customer ID instead.

If you have any further queries please don't hesitate to get back in touch.

Thanks, Emily.

[seastham]

Phew! Thank you for that reassurance! Very helpful 🙂