Please someone help me. I have a number of issues to resolve but I cannot access help via the call centre. A password is requested that I do not ever recall setting up. I have been with VM since Bell Cablemedia. My land-line hasn't worked for about four years and I cannot seem to arrange to swao my V6 box. Excuse me I missed the deadline because I was a bit busy building a hospital.
If you don't know the customer verification passphase when contacting the call centre just hold the line when requested to enter certain letters from the passphrase. The system will divert the call to a call handler who should be able to go through a different security route with you.
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Hi. I managed to book an engineer for my telephone issue. I think it's a socket issue. Sorry about my miscommunication. I have a cronky VBox HD which stutters under normal service and does not work with many services which I am paying for. I was informed of further loss of services at the end of last month but I had no opportunity to use the 'swap' tool for the replacement box. I tried it today and it seemed to work after several failed attempts but haven't received any confirmation email and it hasn't appeared on 'MyVirginMedia appointments/orders. I then noticed a deadline in the small print.
Thank you for your reply. The engineer came and saw the archaic kit we have been struggling with and changed it all. He had to route the phone through the new V6 box and explained that he couldn't find our line in the junction box and therefore we would have to wait for the connection through the V6. He left with the V6 'updating' and awaiting channels. A short time after he left the screen went black and the V6 unresponsive. A hard reset gives the initial 'Welcome' screen and then nothing, no 'starting up' or anything. Then the internet stopped working and the phone doesn't work. Yes I tried resetting the router and the V6 several times. I have nothing. Apart from TWO V6 boxes and TWO routers (i guess they are like busses?)