Virgin Media Community

[Vin51]

The brown box cover outside is broken exposing wiring. This is right on the pavement so very dangerous to animals children etc as very low on the wall. Struggling to make contact by phone. Can this be replaced or even a cover sent to me so I can replace it. Anything! 

[Gareth_L]

Hello Vin51

Thank you very much for letting us know about this 

We can get someone out to replace this and secure it 

I will need to send you a private message to pass security and get the address 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L · Accepted solution]

Hi Vin51

Quick message to see how the Visit went 

Has the Brown box been replaced now 

Gareth_L

[Vin51]

Yes , it is now all secure. Thank you very much for your help. Much appreciated. 

[Zak_M]

Really glad to hear that this has all been sorted for you @Vin51. 

If we are able to assist you going forward then please do let us know. 

Kind regards,

Zak_M