cancel
Showing results for 
Search instead for 
Did you mean: 

Broken external cable box on main footpath

Drurofalo
Joining in

Hello, please can someone come and replace/repair the external cable box - it is broken with exposed wires. As a public footpath runs along the wall, we are concerned that this might be a safety issues. Many thanks.

2 REPLIES 2

Daniel_Et
Forum Team
Forum Team

Hi @Drurofalo 👋 Thank you for bringing this to our attention and welcome to the Virgin Media Community 😀 

We can send out an engineer to repair this at a cost of £25. Would you be happy to proceed on that basis?

Please pop back to us at your earliest convenience.

Regards,
Daniel

goslow
Alessandro Volta

@Drurofalo wrote:

Hello, please can someone come and replace/repair the external cable box - it is broken with exposed wires. As a public footpath runs along the wall, we are concerned that this might be a safety issues. Many thanks.


Shouldn't be any cost to you to repair a broken omnibox. It is VM's property. Even more so if it is fixed in a place accessible to the public and which you have no direct control over.