Over the last week I've had 3 phone calls claiming to be virgin media, saying that they have detected suspicious activity on our virgin media router and that malware and viruses have been attached to our router. The person wouldn't give me his name and wanted to talk me through what to do with my router/modem in order to remove this issue. I thought it sounded a bit suspect so I hung up on each occasion. The last call was just before I came on here to type this and I've just received another call whilst typing this!
Is this a legitimate phone call from virgin media?
I am having the same problem over the last 2 days - each time from different numbers.
I have call barring but this is not stopping them.
No, it won't
I assume this is from the data breach earlier in the year as I don't give out my home telephone number - to anyone but family.
No, its not. Lists of telephone numbers used by all providers are freely available on the internet. They call random blocks of numbers & if your number is allocated to Virgin they just assume you are a Virgin customer.
Is there anything that can be done Virgin Media please ?
Short answer. No. Our old antequated analogue phone system was never designed to carry calls routed from the internet. There is no way to secure it. The entire system will be retired by 2025, when our phones will plug into our hubs & then all manner of security options are available.
The numbers are - 01785617687, 01623463639, 01924225773
Which are all fake. The scammers can choose to use any number they want, even your own, as some unlucky people have already found.
VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993
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Hi I just had a call from a woman claiming to be from Virgin Media. They called on a mobile 07564493581 - saying they had detected issues with my broadband and that it was about to be turned off for ten days as all my details were being hacked ....When I said I very much doubted it she got very defensive and questioned why I would not want to improve my internet safety and keep my broadband on..
I asked her to confirm that she was from Virgin Media which seemed to irk her somewhat. If she was from VM then she would know my account number right???? Wrong - they wont tell you that or your name or even the number they have called you on as you are being hacked....(mmmm)
So she then gave me the longest list of what I can only assume would be MAC addresses or something similar saying this was a security code that only they and I would have so write it down...and the asked my to type windows key and R at same time, then type cmd.....
I asked why she didn't just ask me to go to a DOS prompt....queue silence, I did then tell her I am an IT engineer (Im not but I have worked in IT for over thirty years)...
Funnily enough she then hung up.....Im sure a lot of people would be caught out by this.....it was a nice break to the normal daily grind for me, and nice to string them along for quite a long time (probably 20 minutes in total)
PS my PC was disconnected from WIFI / Ethernet at the time so no matter what I did they couldn't hack me....
Moved in December and moved my VM account - unfortunately not my old number. I am currently getting between 10 and 20 nuisance calls a day.- and probably only had one a month on my old number...and when Im working from home which Im sure most of us are right now - its a royal pain...so the question is can Virgin Media do anything about it?... Blocking unwanted calls is one thing but its never the same number twice...
Time to go old school and disconnect the land line which we only have for parents calling us and vice versa anyway...
Thank you for taking the time to raise the recent calls you have received with us and welcome to the community.
We're really sorry to hear you have received these scam calls, we guarantee these weren't from ourselves and are all set up to try to obtain funds or information fraudulently. From reading your post it does appear you were already aware of this and one step ahead of the caller.