Virgin Media Community

[WelshyJo]

Hi all. I have an old blueyonder account that I still use, it appears to have been hacked. Been getting verification codes for Facebook, Uber etc (to set up an Uber account)

I can’t change my password online, I called virgin media over a week ago, and they said they couldn’t change it for me either, so passed to the tech team who would call me. They haven’t called. 
Does anyone know a way I can change it myself rather than have to call them back again?

Thanks in advance 

[Zach_R]

Hi @WelshyJo,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear you're facing some complications with an email address. I'm going to send you a private message in a few moments so we can take some details and assist you further. Please respond to this when you can and we can go from there.

Thanks,
 

[WelshyJo]

Hi Zach,

Do you work for Virgin Media?

Thanks,

Jo

[goslow]

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@WelshyJo wrote:

Hi Zach,

Do you work for Virgin Media?

Thanks,

Jo

---

VM forum team members (who are employees of VM) have the words 'Forum Team' under their name and the VM 'infinity' logo alongside the name. They are listed here

https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk

For matters relating to your specific account (which can't be displayed on the public forum pages) they will contact you via PM.

You should not provide personal/account info via PM to anyone other than a VM forum team member, as identified above.