on 12-05-2022 17:28
Hello
I have had my Blueyonder email for many years now when my mom had Virgin Media. Yesterday i was hacked. It started with an email to say that my password had been changed on my Microsoft account. then i did not receive any more emails and this morning it had logged me completely out. I cannot rest my password on the Virgin Media website as when i click forgot password and then no access to email it then says that my date of birth or moms maiden name is wrong which i obviuosly know is correct.
Please can anyone help.
Thankyou, Ruth.
on 13-05-2022 17:27
Hello ruthbrown,
Thanks for posting and welcome to the community.
My apologies for the email issue.
Please follow the advice in this post - https://www.virginmedia.com/help/security/why-is-my-virgin-media-email-hacked - this should help sort this out.
Kind regards,
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