Virgin Media Community

[ruthbrown]

Hello

I have had my Blueyonder email for many years now when my mom had Virgin Media.  Yesterday i was hacked.  It started with an email to say that my password had been changed on my Microsoft account. then i did not receive any more emails and this morning it had logged me completely out.  I cannot rest my password on the Virgin Media website as when i click forgot password and then no access to email it then says that my date of birth or moms maiden name is wrong which i obviuosly know is correct.

Please can anyone help.

Thankyou, Ruth. 

[John_GS]

Hello ruthbrown,

Thanks for posting and welcome to the community.

My apologies for the email issue.

Please follow the advice in this post - https://www.virginmedia.com/help/security/why-is-my-virgin-media-email-hacked - this should help sort this out. 

Kind regards,