Virgin Media Community

[Buck2919]

Hello,

I've just discovered an account taken out in my name from 2016!! The account is now in default for £70.

What proof does Virgin media need to fix my credit file and remove my association with this account?

I disappointed Virgin media have not followed due diligence and any sort of verification checks to allow this to happen!

Thanks Michael

[Tom_F]

Hi Michael, thank s for getting in touch.

Really sorry to hear about the account in your name. I'd like to look further into it and we'll do all we can to help. Just look out for my PM (the purple envelope) and we'll take it from there. 

Tom