Account locked for the 9th time since last year

[liz30538]

Why are you constantly locking my account There is nothing suspicious on my iPad I'm totally fed up with you arbitrarily doing this I've complained to virgin media, not happy with the reply so have now complained about you to the ombudsman.

[Ayisha_B]

Hi @liz30538 

Thanks for your post and I am sorry to hear this!

I can see my colleague is assisting you with this on your other thread via PM so please do stick there for further support. 

Many thanks

[liz30538]

Hi Ayisha I finally got it resolved again after 35 minutes on the phone Luckily i got Lee who was clued up and able to help resolve this. I want to know why this is happening all the time, 9 times since last year causing me a lot of hassle to get it resolved. I think i have a right to know why the internet security team think it’s ok to lock my account when there’s never anything suspicious on my ipad. Anne

[David_Bn]

Hi @liz30538, I'm glad to hear this has been sorted by my colleague.

For further information or questions on this, you would be best off directing them to my colleague who has assisted you with this matter with the benefit of having the freedom to discuss the account with data protection being passed.

Thanks,

David_Bn

[liz30538]

HiDavid it was Lee on the phone who helped me and he had no idea why this was happening so much