Information rights concern
I am concerned that you have not handled my personal information properly.
Someone has been able to maliciously cancel my broadband package by claiming they were moving into my property. I am not moving, no one is entering my house as a tenant. My service has been disconnected. I'm a virgin mobile customer as well. A third party should not be able to take an action that disconnects an existing user. I have called several times, messaged via text and via chat before cutoff. I have been told repeatedly that this is being handled and I'm still disconnected, more than 72 hours later. I have reported this fraud to the Action Bureau and the local police department as well.
I understand that before reporting my concern to the Information Commissioner’s Office (ICO) I should give you the chance to deal with it.
If, when I receive your response, I would still like to report my concern to the ICO, I will give them a copy of it to consider.
You can find guidance on your obligations under information rights legislation on the ICO’s website (www.ico.org.uk) as well as information on their regulatory powers and the action they can take.
Please send a full response within one calendar month. If you cannot respond within that timescale, please tell me when you will be able to respond.
If there is anything you would like to discuss, please contact me.