Welcome and thanks for posting on our Forum. Can you confirm which account that you cannot get into? Is it the email account or the online account? When you're failing security, is it on the said accounts or when you're trying to contact us?
Access email via online account so when I try to reset as instructed it accepted my name but can’t Rembrandts the security question so click on forget security question which take me to page requiring a/c no and area code and last bill details which of course use on line billing so used information from bank it won’t accept
Sorry to hear you're having issues changing your email password. To help me investigate this further, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.