I haven't had a virgin media account for over 2 years. My last one was closed with no outstanding balance and I went about my life. I've just had a car loan refused and was shocked as my credit rating on credit karma was perfect. So I signed up to equifax to be sure..... I find that vorgin media have been defaulting my account for over 2 years with no contact to myself or my wife. I need this sorted ASAP as this has now had a huge knock on effect in an important financial time of my life.