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LSatch
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Account compromised

I appreciate all that is going on but what is happening at Virgin Media. My husbands and my VM account has been compromised and we need to reset security. However I cannot log onto any help, the chat is impossible, I leave a message, miss the response 2 hours later and then get nothing. It's a really serious breach, they have deleted all my email folders, I'm assuming after copying the info.  I really need some help!

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Beth_G
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Re: Account compromised

Hi @LSatch,

 

Thank you for your post and welcome to the Community Forums. I'm terribly sorry for our delayed response and to hear there's been a security breach with your My Virgin Media account.

 

Can you please let us know if you've been able to speak with us since posting and have been able to reset your details? If not please let us know ASAP, and I will pop you over a PM and help secure your account for you again.

 

If you have any further concerns we'll be happy to help in any way that we can.

 

Kind regards,

 

Beth

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