As of Feb 7th I have been unable to access my ntlworld.com email account. When I try to re-enable it via a password change - as suggested by Virgin customer support - the ntlworld address is no longer on the drop down list, just an old virginmedia.com address set up years ago and never used. The ntlworld address has simply 'disappeared'. I received no advance warning of any change, and repeated and lengthy phone calls with Virgin's 'Resolve Team' have failed to explain or resolve the situation, despite my being assured five days ago that the issue would be fixed within 3-5 days. It's been almost two weeks now, and my patience is running out. Access to my personal email data - access that I am paying for as part of my monthly package - has been denied for no obvious reason. I have contacted the Information Commissioner's Office about this, and their initial assessment is that a possible breach of the Data Protection Act 2018 may have taken place. With this in mind, if access to my email is not restored within 48 hours, I will refer this matter to the ICO and allow them to take whatever steps they feel are appropriate.
