I have been receiving quite a lot of phone calls stating they are from virgin sales, they offer me an upgrade, now i know this is all a scam and i'm aware of how it goes.
Why don't virgin set up a code system for it's customers, the way it will work is, the customer gives virgin a 4 digit code and it is added to the customers account, virgin then have to give this code to it's customers if and when they contact them, the system they have in place at the moment is not really secure, any scammer can get someone to believe they are genuine virgin customer services by asking the potential victim for 3 characters of their security password, many folks will actually give them the characters, all the scammer does then is acknowledge the answers given are correct, I actually proved to myself that this is easy, i called a friend of mine and asked them for 3 characters (of my choosing) and they gave them to me sweet as a nut, I've had many calls saying they are virgin and asking me to give them 3 characters, as i know it's a scam i just make up 3, the scammer then gives me verification that the letters given are right, Sometimes I play along if i've nothing better to do, they ask for names, i use many, michael Litoris (mike) is a favourite or Hugh Janus, without exaggeration i have had 20 calls this week, so come on virgin, implement a security code system so your customer service can prove they are actually virgin, many folks are still falling for these scammer calls, If i want to be abrupt i ask the scammer for the name of the person who they are calling, this usually gets a hang up response, a simple code system that virgin have to prove who they say they are is not difficult to get sorted.
